THE FOLLOWING ORDERS/ITEMS ARE NOT RETURNABLE:
Custom or special orders.
Automotive repair manuals.
Electrical Parts and Components - such as Climate Control Units, Relays, Air Mass Meters/Sensors, Electronic Modules etc.

CORE RETURNS
Cores must be returned within the 45 day return period.
All fluid must be drained from the core.
To receive credit, cores must be rebuildable, complete and meet current eligibility of manufacturers specifications. Importec will issue customer credit for the current commercial value not to exceed original purchase core price. Only cores sold by Importec will be accepted for credit. Core value will be credited to account after Importec accepts & approves the core is in a rebuildable condition.
All cores must be returned in the original manufacturer packing, shipped and freight prepaid.

DAMAGED PRODUCTS
If your product has been damaged in shipment, please complete our form at Returns within 24 hours of receipt of your product to begin the returns process. We will then contact you via email with further instructions on filing your claim.

WARRANTY
Importec On-Line Catalog warrants its products to be free of defects in material and workmanship for 6 or 12 months, depending on the manufacturer and brand of the product you are purchasing. For more information on the warranty coverage on a product brand, please email us at sales@importecparts.com. If you have received a defective product, please review the manufacturer information included with your new or remanufactured product. This limited warranty covers the product and does not include labor or materials not furnished by the manufacturer/distributor or any charges for such labor, materials or consequential damages. Warranty is in lieu of all other warranties, expressed or implied. The product is intended to be installed by certified professional repair personnel. Importec assumes no liability for the product or vehicle from improper installation techniques, defective products, incorrectly ordered or incorrectly supplied products. The limited warranty also does not apply to any product that has not been:

Altered outside the manufacturer specifications.
Subject to misuse, abuse, negligence, or operating conditions other than those for which the product was designed by the Original Equipment Manufacturer. Physically damaged.

The original purchaser must submit all warranty claims with valid proof of purchase, as well as a repair order stating the defective part was found to be defective by a certified technician. The product will be sent to Importec freight prepaid by the customer for inspection. If it is determined the product is defective, the purchasers recourse is limited to replacement of the product by Importec, or credit issued to the customers credit card account if the product is no longer available. The policy for Importec does not provide for any labor, material, and/or shipping charges for the replacement of the product or the replacement performed. Prior to any return, a Return Authorization must be obtained from a salesperson. This number must appear visibly on the outside of the package or the item will be returned to the customer at their expense. RAs will be considered void if not received within the thirty days from date of initial purchase time frame.

REFUNDS
Refunds are issued within 3 to 4 weeks after we receive the item, to the same debit or credit card that was used for the initial purchase. Shipping charges incurred by Importec on all orders, including orders that received free ground shipping are not refundable.

Questions, problems, suggestions: If you have any problems with your order, please do not hesitate to contact us. You can reach us by phone, fax, or email. –

Toll Free: 888-880-4832
Tel: 972-596-6965
Fax: 972-599-9684
Email: sales@importecparts.com